Hiding the WordPress /admin page | Reasonable first response time for support tickets | News from around the hosting industry

From: "WebHostingTalk Insider" <insider@PROTECTED>
Subject: Hiding the WordPress /admin page | Reasonable first response time for support tickets | News from around the hosting industry
Date: April 24th 2024

April 24th 2024

Hiding the WordPress /admin page

WordPress is probably the best known blogging and CMS software on the planet, used on millions of sites, not least because it's free and there's an abundance of themes and plugins available to make your site your own. But popularity also attracts the bad actors on the web who would love to gain access to your site, install hacks, redirects, email scripts, phishing pages and the rest. This is why Hamed would like to hide the /admin page on his WordPress hosting to have more security. How does he block every IP range to prevent access to his /admin page and only add his own IP range to access the administrator login? Is there a WordPress plugin to achieve that? Or is there a better way to protect the WP site's front door?

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Reasonable first response time for support tickets

When Bigmo is looking for a host he looks at various elements, with one that is important being hard to check in the beginning. That's ticket response times for support. He's seen super fast responses in as little as 10 minutes but equally he's reading horror stories like 11 hours at one provider. He fully understands that the quality of the response is just as important as the response time but would be interested to hear from others what they would deem reasonable as an average response time for technical support tickets. Two things to consider - This isn't about the first automated "Ticket created" response but the first relevant reply from a human being, and the quality and technical ability of that first response (and support agent) will largely depend on how much you're paying for the hosting package. For example, if you buy a Rolls Royce you'd be justified in expecting their technicians to be well on the way to diagnosing your issue almost before you've finished creating a support ticket, whilst buying an old banger is far less likely to get any realistic and quality support until the agent has Googled the answer. So what time span is acceptable to you, and why?

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News from around the hosting industry

Our Industry News section is the place to find current headlines from around the world of hosting and infrastructure, but other general interest threads pop up in other sections of the forum, especially our Web Hosting Lounge. Here we highlight just a selection of some of the interesting items from around the forum:

  • Cogent leverages IPv4 assets for $206M - Cogent disclosed that it intends to offer $206 million of secured notes backed by certain of the company's IPv4 addresses, customer IPv4 address leases, receivables and other IPv4 assets. Cogent controls 37.8 million IPv4 addresses of which it is currently leasing out 11.4 million on contracts ranging from one month to five years. They acquired 9.9 million IPv4 addresses in connection with its Sprint network transaction, which it booked as an asset valued at $458 million or $46 per address. As IPv4 availability continues to diminish, is this the start of public trading of large blocks of IPv4 space?
  • Leaked document exposes Microsoft doubling down on data center space - Details of Microsoft's digital infrastructure spending were brought to light in leaked documents showing that the tech giant is planning to double the amount of new data center capacity it builds in the first half of this year, with an additional 1GW of server power over the next six months. The tech giant now has more than 5GW of capacity at its disposal. For the first half of 2025, its target will be 1.5GW of new data center capacity. Microsoft recently announced a $2.9 billion investment in data center infrastructure in Japan and a $3.16 billion spend in the UK.
  • Viettel Group and Singtel to construct Singapore-Vietnam subsea cable - The Vietnam-Singapore Cable System (VTS) should be completed by Q2 2027 and will be constructed by Singtel, Singapore's leading telecommunications provider, and Viettel Group, a global telecom operator owned by the Vietnamese military. Both companies will oversee the management of landing stations in their respective countries. The 8 fibre pair cable is expected to provide the shortest latency between two countries at approximately 12ms. As part of the government's digital transformation plan, it aims for two Vietnamese owned cables to be installed and operational by 2030.
  • Manga piracy website operator ordered to pay $11M to publishers - The Tokyo District Court ordered the former owner of the Japanese-language manga piracy site Mangamura must pay Japanese publishers Shogakukan, Shueisha, and Kadokawa 1.7 billion yen (about US$11.0 million). The publishers stated this is the largest amount of money a judge has ever ordered be paid regarding damages in a case about piracy in Japan. The publishers argued that the alleged site owner, Romi Hoshino, a.k.a. Zakay Romi, earned advertising revenue from the site. Romi argued that he did not operate the site but handled system development and management.

Got some news of your own to share? If it's news from your own company it belongs in Web Hosting Industry Announcements (no ads please!). If you've scooped some news about something else going on in the hosting industry we'd love for you to share it in our Industry News section! Also look out for threads marked with our new [NEWS] tag, when members have posted newsworthy items in various sections of the forum. You can search for them using Advanced Search, search by prefix "NEWS", and "show results as posts".

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